Move Beyond the Data
Client feedback tools today often focus on engaged clients, making it challenging to take action based on broader themes. The data can be complex, often leaving you with more questions than answers.
That's where CXInnovation.ai steps in.
Ask yourself these questions:
Why did our NPS score change this quarter?
Which key drivers of client satisfaction caused the shift, and by how much?
How do client expectations differ across regions like Germany vs. the U.S.?
Which of our clients are currently experiencing poor interactions, and what revenue impact does this have?
Are we addressing poor client experiences in a way that boosts retention and growth–across our entire client base?
If you don’t know the answers we can help.
Services
CREATE
Improve Client Engagement and Listening
Executive Client Engagement Program
There’s nothing more powerful than an Executive team that leads with a client-first approach that is visible to the rest of the company.
Increase Revenue with Scaled Content
By using client-specific data, we create targeted, timely messages that demonstrate the real value of your solutions, making every interaction more impactful and increasing the likelihood of winning business.
We have implemented some unique approaches to get product teams thinking about, and engaged with clients during all phases of product development lifecycle beginning with the ideation phase through post-launch.
One of the more challenging areas to drive client-centric thinking is within product development teams.
We help you improve client engagement by:
Analyzing Client Data: Using advanced analytics and AI to extract actionable insights from your client data, turning feedback into opportunities for growth.
Driving Meaningful Conversations: Shifting from passive listening to active engagement, creating personalized touchpoints that foster stronger, more loyal client relationships.
Having Net Promoter Score (NPS) as a company-wide success metric is not the answer.
Delivering the right message at the right time, supported by your client’s own data, can be the key to closing a deal. Personalized, data-driven storytelling shows clients you understand their needs and challenges, building trust and credibility.
CX ML
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
Develop Client-Centric Products
Once the product teams see the value in early and ongoing client engagement during product development, they can’t get enough.
By refining how you engage and listen, we enable you to respond faster, make more informed decisions, and create positive experiences that keep your clients coming back. We introduce new programs that help close gaps that are preventing you from taking action across your entire client base, not just those that provide feedback.
We have approaches, even fun ones, that can help transition a company’s leadership team to be more client focused, with the eventual adoption of more meaningful client experience company targets than NPS.
Transitioning to a client-centric culture is not just a strategy—it’s a long-term investment that shapes the way you do business and builds sustainable growth.
EVOLVE
Create Client-Centric Culture
CXInnovation has experience building and leading client-centric programs built to bring everyone at the company along on their client’s journey.
A client-centric culture puts your customers at the heart of every decision, fostering trust, loyalty, and long-term success. When your entire organization is aligned around delivering value to clients, it leads to more meaningful relationships, better experiences, and ultimately, stronger business performance.
Implement Client Experience Machine Learning
Leveraging AI in CX to take Action
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
At CX Innovation, we help you craft scalable, data-backed narratives that resonate with your GTM teams as well as your clients.
Next Best Action ML Engine
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
DRIVE
At CX Innovation, we understand that truly listening to your clients is the foundation of building stronger relationships. But effective listening goes beyond gathering feedback, it’s about creating systems that capture the right insights and translating them into meaningful actions..
Bridging The Gap
Client listening programs are essential, but many fail to learn from the valuable feedback they collect. CXInnovation.ai bridges this gap. We equip you with the tools and strategies needed to proactively improve the client experience—across all clients, not just the vocal few.
Partner with us to evolve your client experience and turn insights into action.