Move Beyond the Data
Client feedback tools today often focus on engaged clients, making it challenging to take action based on broader themes. The data can be complex, often leaving you with more questions than answers.
That's where CXInnovation.ai steps in.
Ask yourself these questions:
Why did our NPS score change this quarter?
Which key drivers of client satisfaction caused the shift, and by how much?
How do client expectations differ across regions like Germany vs. the U.S.?
Which of our clients are currently experiencing poor interactions, and what revenue impact does this have?
Are we addressing poor client experiences in a way that boosts retention and growth–across our entire client base?
If you don’t know the answers we can help.
Services
CREATE
Building Better Client Engagement Programs
Executive Client Engagement programs
Client for a Day
Let your leadership team walk a mile in your customer’s shoes by experiencing your products, services and support first-hand in a mock-client for a day workshop where they work through the same tasks using personas of their clients.
DRIVE
Client-Centric Culture Content
Invite your clients to
-Have exchanges with leaders
-Give feedback on new products or features
-Test early versions of products
-Participate in focus groups with decision makers
Capturing client feedback is the first step to understand how well you’re delivering on your brand promise.
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
Client Communities
Build long-term loyalty with your most invested clients by inviting them to participate in an on-going dialogue with your thought leaders that promotes client-centric thinking within your leadership team.
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
CX ML
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
Client-Centric Product Development
EVOLVE
Increase Revenue with Scaled Content
Client Listening
Assess your existing Client Experience frameworks in the context of your primary focus areas. Includes: Surveys, Video Feedback, Post-Call Surveys, In-product Surveys
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
Obtain 100x more value from your existing feedback with Al
Leveraging AI in CX to take Action
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
We have experience launching vibrant client panel programs that not only keeps you supplied with rich client feedback but it has saved millions of dollars in third party research revenue when your UX, VOC and CX teams leverage the community effectively.
Next Best Action ML Engine
We can help you identify your current programs that deliver critical insights and refocus efforts on more effective methods that capture data in a way that Machine Learning can process.
Capturing client feedback is the first step to understand how well you’re delivering on your brand promise.
I don’t know where to put the rest
These are snippets of content that have no clear ‘home’ at this point in time……..
Bridging The Gap
Client listening programs are essential, but many fail to learn from the valuable feedback they collect. CXInnovation.ai bridges this gap. We equip you with the tools and strategies needed to proactively improve the client experience—across all clients, not just the vocal few.
Partner with us to evolve your client experience and turn insights into action.
Evolving Client Experience at Scale
Social media listening should be the last thing you invest in as an Enterprise CX leader until you’re getting all the value you can from feedback you already have from known clients.
Client feedback from Your clients that take time to respond to your surveys, give feedback on your website while they’re logged in, respond to your customer satisfaction surveys after a service engagement
Net Promoter Score Failed to Drive Actionable Insights
When Fred Reicheld introduced the Net Promoter Score (NPS), it became a global benchmark for customer loyalty. Yet, many organizations fell into the trap of treating NPS like a crystal ball, expecting it to reveal actionable insights without deeper analysis. At CXInnovation, we help you go beyond the score. We translate your client data into clear, actionable steps to enhance client loyalty and satisfaction.
Many companies think they have a data collection problem—when in reality, they need better analysis and action plans. CXInnovation.ai is your partner in making sense of the data, empowering your team to improve client outcomes across the board.
Data-Driven Expertise
Our expertise is powered by AI but goes beyond it. We analyze customer data holistically, uncovering valuable insights that categorical reports often miss. By understanding context and leveraging advanced tools, we help organizations make sense of client feedback at scale.