We build robust client engagement programs that drive outcomes.

There is incredible value in the client feedback you already have.

We help you unlock it.

You have client feedback. Lots of it.

Each piece hinting at what's on your clients' minds. But despite these insights, leveraging client insights to drive large-scale impact across your company and entire client base feels nearly impossible given the lack of actionability of the insights. Answering straightforward questions, like “Why did our client satisfaction scores change?” often requires significant deep-dive efforts.

Your client feedback holds untapped potential and should deliver more value.

If you're looking for a partner who can help you transform those insights into scalable impact and improve client experiences across the board, we’re here to help.

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Evolving Client Experience in
the Enterprise

At CXInnovation.ai, we help you transform your client feedback into actionable insights at scale, to benefit your entire client base. Our approach goes beyond trends and themes, enabling you to take prescriptive actions that improve client satisfaction, retention, loyalty, and revenue growth.

Your Partner in Client Experience Excellence

CXInnovation partners with organizations to develop client experience improvement frameworks. These frameworks empower you to identify which clients are experiencing exceptional service and which may need intervention, allowing you to engage proactively. We help pinpoint opportunities to improve client interactions, improving their overall experience and boosting your business outcomes.

Robbie took a disjointed set of cross-functional teams from product to UX to marketing to sales and got them on board with his ideas. He advocated up and across, then worked with acute precision below to make sure the delivery met the expectations he sold. Robbie is an excellent resource for any team trying to elevate the voice of their customer in their product strategy.

Adam Hagerman, Indeed
He sees the big picture and develops inspired plans to reach future success, then guides his team through the execution of that vision, while personally possessing a vast array of technical capabilities allowing him to get hands-on when required. His technical prowess spans data analytics and IT, which are combined with deep expertise in GTM and sales motions

Joe Coleman, Senior Director, Juniper Networks
Robbie is an outstanding cross functional leader. He uses his deep knowledge of research methodologies and data insights to pull together teams and rally them around the most important drivers of revenue, retention, and customer satisfaction. He builds strategy through data visualization and excellent storytelling.

Greg Powell, Senior Director, Indeed
I was always in awe of Robbie’s ability to command a room and get people on board with ideas—even people who were initially on completely different pages. No matter how tense a meeting, Robbie made sure everyone left with a smile.

Tiffany Hancher, R Customer Loyalty Manager, VMWare