We build robust client engagement programs that drive outcomes.

There is incredible value in the client feedback you already have.

We help you unlock it.

You have data. Lots of it.

It likely tells you what you need it to, but it feels like a lot of work to get a little in return. You know your data can do more.

Look no further if you need a partner to get your feedback working for you.

Evolving Client Experience in
the Enterprise

At CXInnovation.ai, we transform the client feedback you already have into actionable insights at scale, to benefit your entire client base. Our approach goes beyond trends and themes, enabling you to take prescriptive actions that improve client satisfaction, loyalty, and revenue growth.

Your Partner in Client Experience Excellence

CXInnovation partners with organizations to develop client experience improvement frameworks. These frameworks empower you to identify which clients are experiencing exceptional service and which may need intervention, allowing you to engage proactively. We help pinpoint opportunities to improve client interactions, improving their overall experience and boosting your business outcomes.

  • Robbie took a disjointed set of cross-functional teams from product to UX to marketing to sales and got them on board with his ideas. He advocated up and across, then worked with acute precision below to make sure the delivery met the expectations he sold. Robbie is an excellent resource for any team trying to elevate the voice of their customer in their product strategy.

    Adam Hagerman, Research Leader, Indeed

  • He sees the big picture and develops inspired plans to reach future success, then guides his team through the execution of that vision, while personally possessing a vast array of technical capabilities allowing him to get hands-on when required. His technical prowess spans data analytics and IT, which are combined with deep expertise in GTM and sales motions

    Joe Coleman, Senior Director, Juniper Networks

  • Robbie is an outstanding cross functional leader. He uses his deep knowledge of research methodologies and data insights to pull together teams and rally them around the most important drivers of revenue, retention, and customer satisfaction. He builds strategy through data visualization and excellent storytelling.

    Greg Powell, Senior Director, Indeed

  • I was always in awe of Robbie’s ability to command a room and get people on board with ideas—even people who were initially on completely different pages. No matter how tense a meeting, Robbie made sure everyone left with a smile.

    Tiffany Hancher, R Customer Loyalty Manager, VMWare

Whether you're just starting with basic client listening programs or have a more mature client experience strategy, our solutions are designed to add value at every stage of your CX journey. We offer the following approaches:

Create

Build Better Client Engagement and Listening Programs

Executive Client Engagement programs

Evolve

Increase Revenue with Scaled Content 

Obtain 100x more value from your existing feedback with AI

Drive

Client-Centric Culture

Client-Centric Product Development

Explore our Services

Build Better Client Engagement and Listening Programs

01

Executive Client Engagement programs

02

Client-Centric Culture

03

Obtain 100x more value from your existing feedback with AI

04

Increase Revenue with Scaled Content 

05

Client-Centric Product Development

06